About 911 Restoration of Charleston: Restoring Peace of Mind

Our Story: From Crisis to Clean Slate

911 Restoration of Charleston isn't just a restoration company; we're a team of dedicated professionals committed to helping our community rebuild after disasters. Our story began with a simple yet powerful vision: to provide fast, reliable, and compassionate restoration services to homeowners and businesses in Charleston and the surrounding areas. We understand that experiencing water damage, fire damage, or mold infestation can be incredibly stressful and disruptive. That's why we've built our company on a foundation of empathy, integrity, and unwavering commitment to customer satisfaction.

Founded on the principles of the 'Fresh Start' philosophy, we believe that every disaster, no matter how devastating, presents an opportunity for renewal and growth. We don't just clean up the mess; we help you rebuild your life and create a brighter future. This philosophy permeates every aspect of our business, from our initial response to the final touches of restoration.

We saw a need for a restoration company that truly cared about its customers and went above and beyond to exceed their expectations. That's why we invested in the best training, equipment, and technology to ensure that we can handle any restoration project, big or small, with efficiency and expertise. We are locally owned and operated, meaning we are your neighbors, and we treat every customer like family.

Our Mission: Restoring Properties, Rebuilding Lives

Our mission at 911 Restoration of Charleston is to provide comprehensive and compassionate restoration services that exceed our customers' expectations. We strive to be the leading restoration company in Charleston, known for our expertise, reliability, and commitment to customer satisfaction. We aim to:

Provide 24/7 emergency response to minimize damage and begin the restoration process as quickly as possible.
Deliver high-quality restoration services using the latest technology and industry best practices.
Treat every customer with empathy, respect, and understanding.
Communicate clearly and transparently throughout the entire restoration process.
Help our customers navigate the insurance claims process and maximize their coverage.
Restore not only properties but also the peace of mind of our customers.

Our Core Values: The Foundation of Our Success

At 911 Restoration of Charleston, our core values guide everything we do. These values are the foundation of our success and the reason why our customers trust us to restore their properties and rebuild their lives:

Integrity: We are honest, ethical, and transparent in all our dealings. We always do what is right, even when it's difficult.
Empathy: We understand the stress and disruption that disasters can cause, and we treat every customer with compassion and understanding.
Excellence: We strive for excellence in everything we do, from our initial response to the final touches of restoration. We are committed to providing the highest quality services and exceeding our customers' expectations.
Reliability: We are always there when you need us, 24/7. We respond quickly to emergencies and provide reliable restoration services that you can count on.
Teamwork: We work together as a team to achieve our goals and provide the best possible service to our customers. We support each other and celebrate our successes.
Continuous Improvement: We are always learning and improving our skills and processes to provide the most effective and efficient restoration services possible.

Meet Our Team: Your Restoration Experts

Our team at 911 Restoration of Charleston is comprised of highly trained and experienced restoration professionals who are passionate about helping our community. Each member of our team is dedicated to providing exceptional service and restoring your property to its pre-loss condition. We invest heavily in training and certification to ensure that our team is equipped with the latest knowledge and skills in the restoration industry.

Our team includes:

Certified Restoration Technicians: Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the leading certification body in the restoration industry. They have the expertise to handle any restoration project, from water damage cleanup to mold remediation.
Project Managers: Our project managers oversee every aspect of the restoration process, ensuring that your project is completed on time and within budget. They communicate with you every step of the way and answer any questions you may have.
Customer Service Representatives: Our customer service representatives are available 24/7 to answer your calls and dispatch our team to your property. They are friendly, helpful, and dedicated to providing exceptional customer service.

We are more than just a team; we are a family. We support each other, celebrate our successes, and work together to provide the best possible service to our customers. We are proud to be a part of the Charleston community and are committed to helping our neighbors rebuild after disasters.

Our Services: Comprehensive Restoration Solutions

911 Restoration of Charleston offers a wide range of restoration services to meet your needs. We are your one-stop shop for all your restoration needs, from water damage cleanup to fire damage restoration to mold removal. Our services include:

Water Damage Restoration: We provide 24/7 emergency water damage restoration services to mitigate damage and prevent further problems. Our services include water extraction, drying, dehumidification, and mold prevention.
Fire Damage Restoration: We help you recover from fire damage with comprehensive restoration services, including soot and smoke removal, structural repairs, and odor elimination.
Mold Removal: We provide professional mold removal services to eliminate mold growth and prevent health problems. Our services include mold inspection, testing, and remediation.
Sewage Cleanup: Sewage backups can be hazardous to your health. We provide safe and effective sewage cleanup services to remove sewage and disinfect your property.
Disaster Cleanup: We offer comprehensive disaster cleanup services to help you recover from any type of disaster, including floods, storms, and earthquakes.
Commercial Restoration: We provide restoration services for commercial properties, including offices, retail stores, and industrial facilities.

Why Choose 911 Restoration of Charleston?

Choosing the right restoration company is crucial for a successful recovery. Here's why 911 Restoration of Charleston is the best choice for your restoration needs:

24/7 Emergency Service: We are available 24/7 to respond to your emergency and begin the restoration process as quickly as possible. Call us at (843) 872-9135.
Fast Response Time: We understand the importance of a quick response. We arrive on-site within 45 minutes of your call to assess the damage and begin the restoration process.
IICRC Certified Technicians: Our technicians are certified by the IICRC, ensuring that they have the knowledge and skills to handle any restoration project.
Licensed and Insured: We are a licensed and insured restoration company, providing you with peace of mind knowing that you are working with a reputable and reliable company.
Insurance Assistance: We help you navigate the insurance claims process and maximize your coverage. We work directly with your insurance company to ensure a smooth and hassle-free experience.
Fresh Start Attitude: We believe that every disaster presents an opportunity for renewal and growth. We help you rebuild your life and create a brighter future.
Local Ownership: We are locally owned and operated, meaning we are your neighbors, and we treat every customer like family. We are invested in the Charleston community and are committed to helping our neighbors rebuild after disasters.

Community Involvement: Giving Back to Charleston

911 Restoration of Charleston is committed to giving back to the community that we serve. We believe in supporting local organizations and initiatives that make a positive impact on the lives of our neighbors. We regularly participate in community events and donate to local charities. We are proud to be a part of the Charleston community and are committed to making it a better place to live.

Contact Us: Your Restoration Experts are Ready to Help

If you have experienced water damage, fire damage, mold infestation, or any other type of disaster, don't hesitate to contact us. We are available 24/7 to respond to your emergency and begin the restoration process. Call us today at (843) 872-9135 or visit our website to learn more about our services.

We are here to help you restore your property and rebuild your life. Let us be your trusted restoration partner.